1. Our Return Commitment
We want every customer to feel confident shopping with us. If there is an issue with an eligible product, we will review your request fairly and work toward an appropriate return, replacement, store credit, or refund solution in line with this policy.
2. Standard Return Window
Most eligible physical products may be requested for return within 30 days of successful delivery, provided the items remain unused, unopened, undamaged, and in their original manufacturer packaging with labels, accessories, inserts, and seals intact.
3. Items Not Eligible for Return
For hygiene, safety, authenticity, and operational reasons, certain items may not be returned once delivered or opened. These may include opened skincare products, frozen foods, perishable goods, supplements, personal-care items, intimate-use goods, customized products, downloadable items, scratched activation cards, or products specifically marked non-returnable.
4. Damaged, Wrong, or Defective Orders
If you receive a damaged package, incorrect item, missing component, or product with a manufacturing defect, please contact customer support as soon as possible with your order details and clear photos where available. We may offer replacement, return pickup, partial credit, or refund depending on the issue.
5. Condition Requirements
Returned products must be in resaleable condition unless the return relates to damage or defect. Items showing misuse, missing parts, altered packaging, heavy wear, contamination, or customer-caused damage may be rejected or subject to reduced refund value where permitted.
6. How to Start a Return
To begin a return request, contact our support team with your order number, name, contact information, reason for return, and relevant photos if applicable. Unauthorized returns sent without approval may delay or prevent processing.
7. Pickup and Shipping
Depending on your location and the product category, we may arrange courier pickup, request self-shipping, or provide drop-off instructions. If the return is due to our error or a confirmed defect, return logistics may be covered by us. In other cases, shipping costs may be the customer’s responsibility.
8. Inspection Process
Once the returned item reaches our facility or approved partner, it may be inspected to verify condition, completeness, authenticity, and eligibility. Final approval is subject to this inspection process.
9. Refund Method for Cash on Delivery Orders
Because original payments are commonly made in physical cash through Cash on Delivery, approved refunds are typically processed through secure bank transfer, UPI, store credit, or another mutually agreed method permitted in your region. Our support team may request payout details to complete processing safely.
10. Refund Timelines
After approval, refund timelines may vary depending on banking systems, holidays, payment method, verification requirements, and regional processing networks. We will make reasonable efforts to complete approved refunds promptly.
11. Order Refusal at Delivery
If a customer refuses a valid order at delivery without legitimate cause, future Cash on Delivery access may be limited. If refusal is due to visible damage, wrong item, or delivery error, please report the issue immediately so we can assist.
12. Policy Updates
We may revise this Return & Refund Policy from time to time to reflect legal requirements, operational changes, or category-specific rules. Updated versions become effective when posted on our website.